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Wicked Shop policies
Return and Refund Policy
Last updated June 5, 2026
How customers request returns and how sellers and administrators review refund outcomes.
Return window
Customers can request a return for delivered orders through the order history page. Return requests should include a clear reason so support and store operators can review the case efficiently.
Review process
Administrators review return requests, order status, product details, and customer notes before approving, rejecting, or refunding a request. Sellers may be contacted for fulfillment context.
Refunds
Approved refunds are recorded with a refund amount and resolution note. Actual payment reversal timing can depend on the payment provider, bank, and order payment method.
Excluded cases
Returns may be rejected when the order is not delivered, the request reason is incomplete, the product was misused, or the request conflicts with marketplace safety and abuse prevention policies.